Frequently Asked Questions - Technical Support

Occasionally we have visitors mention they are having issues downloading seminar videos.  These issues are not specific to any particular video, and most often the problems have to do with browser issues, computer processing/memory, or speed of Internet connection. The current videos provide a rich viewing experience with high-quality video, but the size of the videos requires a significant amount of time to download the files, which causes issues for some visitors.

The problem can typically be solved by performing one or more of the following:

• Clear the browser cache.  Some information in the cache may have corrupted the video download.
• Close all instances of the browser and restart.  Sometimes the video download will end because the browser is using too much computer memory.  This might be because the video is competing for memory with another web page, or multiple high-bandwidth processes are running in multiple windows at the same time.
• Avoid using "embedded" browsers, such as the browser which comes with AOL.  Instead, access the Internet using a fully functional browser such as Firefox or Internet Explorer.
• Reboot the computer.  Sometimes a program running in the operating system might be causing a conflict with the download.
• Attempt to perform the download with a different Internet connection.  There are situations where a user's Internet connection is either having problems, or just not powerful enough to download such large files.  Often it is then possible to successfully download the video by taking a laptop computer to a coffee shop and connecting to the shop's wireless Internet connection, or connecting a computer to a physical hardwire connection rather than using wireless, which can cut out on occasion.
• Attempt to download the video on a different computer.  Try on your computer at work, or on a friend's computer.  Some older computers may not have the processing power or memory capacity to handle such a large download.